Made just for you
Every Oddens item is printed to order by our production partner once you place your order. We don't hold stock, which helps us reduce waste, but it does take a little longer than a standard shop.
How long will my order take?
Your total delivery time is production plus delivery. How long production takes depends on the item:
3 days
Non-customised
Ships within 3 days.
3–7 days
Small volume
Ships by day 8.
7–15 days
Bulk production
Ships by day 16.
Once your order has shipped, delivery times are:
| Delivery option | Delivery time (UK) |
|---|---|
| Standard | 7–13 days |
| Express | 5–7 days |
Estimated delivery times are shown at checkout. Delivery to other countries may take longer.
These times are estimates, not guarantees. Delays can sometimes happen because of customs, bad weather, busy periods such as Christmas, or courier issues, and we'll keep you updated if there's a delay.
Ordering for a birthday or Christmas? Please order at least 4 weeks ahead.
Where do you ship from?
Your order is printed and sent by our production partner from outside the UK, then delivered by couriers such as DHL, DPD, FedEx or UPS. If you order several items, they may arrive in separate parcels.
How much does shipping cost?
Delivery costs are shown at checkout before you pay, based on your location, what you've ordered and the delivery option you choose.
If you return an item because you've changed your mind, we refund the standard delivery cost. If you chose a faster delivery option, we refund the standard delivery price only. See our Returns & Refunds Policy for details.
Customs and import charges
Our shipping includes UK import duties and taxes, so you won't have anything extra to pay when your order arrives.
For orders outside the UK, you may have to pay import duties or taxes when your parcel arrives.
Tracking your order
Once your order has been dispatched, we'll email you a tracking link.
Wrong address
Please check your delivery address carefully before ordering. If you notice a mistake, email us at hello@oddens.store with your order number as soon as possible.
If your order hasn't gone into production yet, we can update it. Once it's being printed, we may not be able to change it. We can't be responsible for parcels sent to an incorrect address you've given us.
Lost or late parcels
If your parcel hasn't arrived within 7 days of the estimated delivery date, email us at hello@oddens.store with your order number. We'll look into it with the courier and either send a replacement or give you a refund.
If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your safe place first, then contact us.
Damaged or wrong items
If your order arrives faulty, misprinted, damaged or isn't what you ordered, please email us within 7 days of delivery with your order number and photos of the problem, so we can sort it quickly.
We'll send a replacement or a full refund, including delivery, and you won't need to pay anything. Please don't send the item back unless we ask. If you spot a problem later, still get in touch, as your legal rights still apply. See our Returns & Refunds Policy for more details.
Promotion terms
These terms apply to all promotions, discount codes and special offers run by Oddens, unless a promotion's own details say otherwise.
- Offer details
- The discount, eligible products, start and end dates and any code needed will be shown on our website, in our emails or on social media when we announce the promotion. All times are UK time.
- Timing
- Orders must be placed within the promotion period to qualify. We can't apply a promotion after an order has been placed.
- How to claim
- Discounts are applied automatically at checkout or by entering the stated code. Codes must be entered before payment.
- Exclusions
- Unless stated otherwise, promotions do not apply to gift cards or delivery charges, and can't be combined with other offers or discount codes.
- Limits
- Unless stated otherwise, each discount code can be used once per customer. All promotions are subject to availability, while stocks last.
- Prices
- Any reference price shown, such as a "was" price, is a price at which we have genuinely sold the product.
- Delivery
- Our usual delivery charges and timescales apply unless the promotion says otherwise.
- Returns
- Your statutory rights are not affected. Items bought on promotion can be cancelled or returned in the same way as any other order, as set out in our Returns & Refunds Policy. Refunds will be for the amount you actually paid.
- Changes
- We may withdraw or change a promotion if circumstances beyond our control make it necessary. This won't affect orders already placed.
- Misuse
- We may cancel orders or refuse discounts where a code has been misused, shared publicly without our permission, or obtained fraudulently.
- Promoter
- Oddens Limited, 66 Paul Street, London, EC2A 4NA, United Kingdom, hello@oddens.store
Questions?
Email us at hello@oddens.store.
Oddens Limited · Company number 17535831
66 Paul Street, London, EC2A 4NA, United Kingdom